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Shipping Details

Shipping Details

How we ship products to you:

We ship flooring nationwide utilizing the services of a few select carriers.� Your products are fully insured during transit.� Please do not refuse your shipment without calling one of our friendly sales representatives.��We pass our discounted freight rates directly on to our customers insuring that you get the lowest rates possible.

Freight Prices:�

Shipping prices are determined by the weight of the order and the distance between the origination and destination locations. Generally, the larger an order is the larger the freight costs will be. However, on larger orders the cost of the shipping relative to the cost of the freight per sq. ft. of materials will be lower. This happens because of variables in the transportation of your materials such as pick up, delivery and space required. Residential delivery is available at an additional expense of $50.00 in most areas.� Our online freight rater will provide realtime rates automatically when you provide a zip code for delivery.� In some cases this system can fail and display an incorrect rate.� If this is the case we will contact you.� Under no circumstances will we charge your card more than the stated amount of your total bill.� However, due to the chance of flaws we reserve the right to cancel or deny any order.


What we need for an exact freight quotation:

1.� Add the product and amount of flooring you require including all accessory items to your shopping cart.
2.� Enter your destination zip code to obtain a freight quote.

After these 2 simple steps you will have the ability to save the cart as a quote or proceed to check out. (you will need to enter your billing and shipping information)

3.� When you proceed to checkout and confirm your shipping address you will need to recalculate your shipping based on the delivery address provided.

Shipping options:

We can ship your freight to any location in the world. The cheapest freight is usually shipped to a freight terminal in a major city near your location. Delivery to a terminal or business address is the same price in most cases. Shipping to a residential address will add $50.00 to your freight costs but in many cases is the preferred option simply because of the convenience as well as the shear weight of the products being shipped.

Shipping / Transit times :

Black River Flooring Corp is not a shipping company. We can provide shipping time estimates based on the freight calculators provided to us. Generally, transit times within the continental US will range from 1-7 business days. If you require the materials to arrive on an exact date or require an expedited shipment you are required to use an exact express service or "guaranteed service" This is a service provided by the freight company at an additional charge to guarantee the transit time quoted.
Black River Flooring Corp can not be held liable for delayed shipments that have not been ordered as guaranteed service. Guaranteed service may not be available in all areas.

Explanation of different shipping options:

Residential Delivery - this is a curbside delivery. The driver will place the materials on the tailgate of the truck and you are responsible for meeting them there at an arranged time to unload the materials. Most products are shipped on pallets of individual cartons weighing 25-80lbs. each and the customer is responsible for unloading the materials from the tailgate.
Commercial Delivery- this is a delivery to a commercial location such as an office building or warehouse that is accustomed to being accessed by semi trucks and trailers. No advance notice will be given of arrival and someone must be available to receive and unload the product during normal business hours Monday - Friday.
Customer Pick up at Terminal- This is the least costly shipping option. We ship the materials to a commercial freight terminal where you may pick up the order during regular business hours Monday -Friday. Terminal addresses and locations will be provided in advance of order to verify the convenience and determine distance from your end location so you may determine if this is an acceptable delivery. Depending on the product you order you will likely need a truck of some sort to pick up the materials.
Liftgate Delivery- This is an option that is available in most areas which involves the trucking company unloading the materials at the site with an elevator lift. You still need to sign for the order but you will not be expected to unload the materials. Charges for liftgate start at $100 and�ae subject to availability.
Inside Delivery- This option involves the driver of the truck to physically unload and place the materials into a building on the first floor. Additional charges will be assesed for delivery.
Jobsite Delivery- This option is the same as a residential delivery and involves the materials being delivered to your construction or job site. You will need to arrange a delivery and will need to meet the driver for unloading of the materials.
Truckload or Container Delivery- This is for full truckload quantites of 13,000 sq.ft. or more. Truckload deliveries must have a forklift or loading dock on site. If the materials are being delivered to a jobsite you will need to make arrangements for a forklift to be present for unloading.� (PLEASE CALL FOR TRUCKLOAD RATES)

***additional options are available. If you require a quotation on a service that is not listed please contact us.

What you must do when your order arrives:

Inspect the goods thoroughly for damages. In the unlikely event that there are damages make sure that they are noted on the delivery receipt and you are provided a copy. We will not accept freight damage claims without this receipt. You must be home to accept the residential delivery. You will need to help unload the materials from the truck. If you are unable to do so please contact us for a Special Service Quotation. Regulations and liabilities of the freight companies do not permit for special services that are not contracted in advance. Take your flooring in to the space where it is to be installed to allow for the proper acclimation time. Enjoy your new floors.

Please do not refuse your shipment without calling one of our friendly sales representatives.� As stated above, your shipment is fully insured by the carrier, and most concerns can be resolved immediately without the need for a refusal and possible redelivery.� A refusal of delivery without consulting one of our sales representatives may result in additional charges including but not limited to storage and�redelivery.

Please call us for quotations on Truckload Orders at 1-866-857-5548